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In a statement, spokesperson Joshua Freed said the company will review the lawsuit and respond in court when appropriate.

“We are proud to serve customers of all backgrounds and are committed to providing a positive, safe travel experience for everyone who flies with us,” the statement read.

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“Regulations require American Airlines to transport service and support animals. American makes every effort to accommodate all passengers, including those traveling with and seated near service or support animals. In the case of an allergy, we work to re-seat a passenger further away from the service or support animal,” the statement continued.

Updated, Monday, 9/2/19, 9:46 p.m. EST: Lakesha Brown, American Airlines spokesperson reached out to The Root with the following statement:

Federal regulations require American Airlines to transport service and support animals. American makes every effort to accommodate all passengers, including those traveling with and seated near service or support animals. In the case of an allergy, we work to re-seat a passenger further away from the service or support animal.

Mr. Holcomb’s seat was next to a customer with an emotional support animal. In an effort to accommodate Mr. Holcomb, the customer with the emotional support animal offered to switch seats with another customer so Mr. Holcomb could remain in his seat. Mr. Holcomb wasn’t satisfied with that solution, so he was given the option of a seat further away from the service animal in the main cabin with a refund in the difference in fare, which he also declined.

After all the attempts to accommodate Mr. Holcomb were declined and he refused to comply with crew member instruction, he was removed from the plane. Our team offered to rebook Mr. Holcomb and refunded his first-class ticket. American has not received [a] lawsuit but once we do we will review it and respond in court when appropriate.