Samsung Issues Worldwide Halt on Sales and Exchanges of Note 7

A man holds a Samsung Galaxy Note 7 during a launch event at the Hammerstein Ballroom in New York City on Aug. 2, 2016.
Drew Angerer/Getty Images

Samsung has asked for a halt on all sales and exchanges of its Note 7 on Monday while an investigation into the phone’s overheating issues continues. “Samsung will ask all global partners to stop sales and exchanges of Galaxy Note 7 while further investigation takes place,” the company said in a statement on its website:

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.


Earlier on Monday, Verizon, Sprint and Best Buy all announced that they would no longer be selling the replacement version of the Note 7, following the example of T-Mobile and AT&T, which removed the phone from their lineups on Sunday, CNET reports.

Samsung had previously recalled Note 7 devices after receiving reports that dozens of phones had exploded or caught fire. Users were encouraged to return the phone to their carrier for a replacement. It was later reported that replacement phones were also catching fire or exploding, including one instance that occurred on a Southwest plane preparing for takeoff, forcing an evacuation.

Read more at CNET.

Share This Story