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Baldwin said that she sent a letter of complaint to American Airlines but has not heard back from the airline yet.

“I’ve never felt so unimportant my entire life. This flight was the most blatantly racist thing that’s ever happened to me. It was baffling and hurtful that the crew seemed completely aware of what they were doing and just didn’t care. People didn’t seem to trust me and made giant, incorrect assumptions about the relationship between my friend and I,” Baldwin said.

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“I’m the one who bought the tickets; she was traveling with me—not the other way around,” she continued. “When my ticket was changed and Janet’s was not, I felt like I was being sent to the back of the bus. I just kept wondering if I was in some sort of time warp and asking myself, ‘Is this what it felt like to be black 60 years ago?’”

Novack expressed similar outrage over the incident and said she can’t believe that American Airlines treated her friend so poorly.

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“This incident made me feel anger that I didn’t know I had. To say that I’m still baffled and at a loss for words is a gross understatement. Primarily, I feel guilt. There are a million things that I wish I could go back in time and do to help the situation and stand up for Rane,” Novack said.

“There’s absolutely no reason why Rane, an AAdvantage Platinum Select/World Elite cardholder, should have been treated as she was. There is absolutely no excuse for the fact that even after I pointed out the discrimination, all of my questions and concerns have been answered as Rane’s haven’t. I’m absolutely disappointed and angered at their lack of response, despite sending Rane over to a ‘specialty team.’ I think that my silence was both a terrible reaction as a friend and a testament to how far I have to go as an ally. It’s time that we challenge ourselves to do better,” Novack continued.

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Unlike David Dao, the doctor who was brutally dragged off his United Airlines plane and recently received a hefty settlement from United, Baldwin said that she wants an “admission of wrongdoing and an apology.” Whether or not she takes things a step further depends on how “American Airlines responds to this situation. As of now, nobody has responded to my complaints,” Baldwin said.

Baldwin also noted how Novack’s concerns have been promptly addressed, but, of course, hers have not. As someone who has flown with American Airlines for years, Baldwin stated that its reputation with her has been “severely tarnished.”

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The Root reached out to American Airlines but did not receive a response.