US Airways baggage claim at Chicago’s O’Hare Airport Aug. 13, 2013


Typically when a company is responding to an irate customer, the proper thing to do is to tweet a link to an online complaint form or offer assistance offline.

Unfortunately, someone behind the US Airways Twitter account tweeted one doozy of a photo to a young woman.

User @ThatKATZkat was complaining to the airline about delayed flights and a ruined spring break. US Airways then tweeted back that the irate passenger should fill out an online complaint form. Unfortunately, the company mistakenly tweeted a very NSFW photo:


Screenshot of a photo sent from @USAirways Twitter account. The original photo was unaltered.


And it was all downhill from there:

After realizing its gaffe, the company tweeted an apology:

They have definitely given a new meaning to “flying the friendly skies.” 

Yesha Callahan is a full-time writer and single mother living in Columbia, Md. She has written for BlogHer, Jezebel and The Grio and has been seen on HuffPost Live and TV One’s NewsOne Now With Roland Martin. She is currently the managing editor of Clutch magazine and is a former comedy and politics writer for BET’s Don’t Sleep! Hosted by T.J. Holmes. Follow her on Twitter.

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Yesha Callahan is editor of The Grapevine and a staff writer at The Root. Follow her on Twitter.

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