US Airways Tweets NSFW Photo in Response to Customer’s Complaints

The airline has some explaining to do after an inappropriate image ends up on Twitter.

US Airways baggage claim at Chicago’s O’Hare Airport Aug. 13, 2013
US Airways baggage claim at Chicago’s O’Hare Airport Aug. 13, 2013 MIRA OBERMAN/AFP/Getty Images

Typically when a company is responding to an irate customer, the proper thing to do is to tweet a link to an online complaint form or offer assistance offline.

Unfortunately, someone behind the US Airways Twitter account tweeted one doozy of a photo to a young woman.

User @ThatKATZkat was complaining to the airline about delayed flights and a ruined spring break. US Airways then tweeted back that the irate passenger should fill out an online complaint form. Unfortunately, the company mistakenly tweeted a very NSFW photo:

And it was all downhill from there:

After realizing its gaffe, the company tweeted an apology:

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